Faq for employees

FAQ Employee

How long does it normally take to receive a reply from SourceLync when I send in my customer service request?

We strive to offer you the best customer service experience possible. Please know that our team is small but fierce. We will get to our customer service request as soon as we possibly can. Please expect a 24 -48 turn around for a member of our team to reach out to you. In the meantime, please continue to view the SourceLync FAQ page to see if this can give you any answers to your questions. We respect your time and want to give you the best answer to allow you to get on your way to making connections and continuing your career search.

What happens when I have a shout out?

We love shout outs! It is a way for you to really tell us about what your hospital does that makes them unique and stand out from the rest. Once we receive your “Shout out” we will review it, post it on the DailyLync with a @ to tag the hospital and send it to your hospital to let them know what a great job they are doing. Everyone loves to hear that they are doings something awesome.

How long does it take to get approved to join a community?

We have a special team that approves all community requests. The communities are set up for professionals that share jobs in the same area. We like these communities to be a place to meet others that are like minded as well as a place to share information that is unique to that community. Having said that, we try to keep the communities with individuals that have a work background in the community area or are currently seeking for a job in that area. We understand that not all communities are of interest to everyone and we want you to be happy and thrive in your community.

Can I join more than one community?

Generally not. We formed our communities around your expertise and career experience. Being involved in your community will make your allegiance to them that much more important and meaningful and allow you the connections to excel in your career.

How can I share within our community?

We reach out to a member of each community to share some information to the community page every week. Anyone can comment on these posts and add their feedback. If you would like to post or share something within your community, please reach out to us at customerservice@sourcelync.net or Contact us. We want all the good sharing ideas we can get!

Why was I not accepted into a community that I requested?

We want to allow like-minded individuals that currently work in that specialty/department to have access to each community. If you were not admitted and you feel it was unmitigated, please Contact Us and we can look further into your request.

Why should I join a Lync Community?

Connections are everything! Join a group of individuals that share your same interests. Through this you can add to your knowledge, have instant friends with similar interests, and share fun facts and interesting information that will enhance your career.

Can I have a sign in for both the Recruiter and Employee sites?

Yes! However, you will need to sign in with a different email. You will use your professional email to sign into the recruiter side of the site. You will then need to you use a personal email to create an account on the employee side of the site.

Why do I have to have at least 1 year of hospital experience to be a member of SourceLync?

At this point we are asking that all our professionals have at least one year of experience in the hospital environment. We know this can be discouraging for those that don’t meet that requirement, but we promise that the wait will be worth it! The year of experience is needed to assure that our recruiters get the professionals that are qualified and the best fit for them. We also assure our members that you are a member of an elite community.

Why do I have to agree to Terms of Agreement before continuing onto the SourceLync site?

The Terms of Agreement is a document which describes the promises we make to you and what we ask in return. It is important that you know this up front- we want you to feel protected and protect our interests as well. Sometimes you may have questions about why we do what we do; this agreement provides some answers to those legal matters. We want to maintain a site that is fun, inviting and safe for all our users. We encourage you to read our Terms of Agreement and if you have any additional questions, please feel free to contact us.

What if I can’t find my hospital as I try to connect?

We have tried to include every hospital around the United States. If you cannot find the hospital you are looking for, please contact us and let us know so we can research this hospital and add it to our site. We want to make sure that we can represent all the hospitals everywhere around the United States. Thank you for helping us keep our information up to date.

As a professional, why do I need to connect to other hospitals?

Your connections allow you to view job postings and status updates by recruiters in real time! You can be the first to know when a day shift posts or a position you have been waiting for opens up. In addition, the hospital recruiter will see that you follow that hospital and may just reach out to you about your dream job!! Don’t forget to include your dream job criteria in your profile.

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